Forms Crash Error When Trying To Open Formula Reference Tab In Counter Setup Form (Doc ID 1943735.1)

Last updated on JANUARY 26, 2017

Applies to:

Oracle Installed Base - Version 12.1.1 to 12.2.4 [Release 12.1 to 12.2]
Oracle Service Contracts - Version 12.1.1 to 12.2.4 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

When attempting to save a formula counter in Counter Setup form from OKS, the forms session crushes with the following error:

ERROR
-----------------------
"There was an error in the Forms Server during startup. This could happen due to invalid configuration. Please look into web-server log details."

Java console error is:


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Service Contract Manager
1. Create metering contract
2. Enter a counter reading
3. Create prepaid and balance formula
4. Validate formula and click the formula reference - user is unable to open the formula reference tab

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms