Playing online class fails with row lock error (Doc ID 1943790.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Learning Management - Version 12.0 HRMS RUP 7 and later
Information in this document applies to any platform.

Symptoms

On :  12.0.7 version, player

When a user is completing a course, the following error is displayed:


Error
Unable to lock the record.
Cause: The record is being modified by another user.

Error  
Unable to perform transaction on the record.
Cause: The record contains stale data.
The record has been modified by another user.
Action: Cancel the transaction and re-query the record to get the new data.

Cause

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