Unable To Cancel ISO, "Ordered Quantity, Supply picture has been updated" "Schedule Ship Date, Supply picture has been updated" (Doc ID 1943924.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

On : 11.5.10.0 version, Trx Changes & Cancellations

When attempting to cancel Internal Sales Order (ISO) Lines on some older ISOs, the following error occurs.

ERROR
-----------------------
- Ordered Quantity, Supply picture has been updated. A discrepancy exists between the Sales Order and its corresponding Internal Requisition.
- Schedule Ship Date, Supply picture has been updated. A discrepancy exists between the Sales Order and its corresponding Internal Requisition.

OM Debug Log Shows:
-----------------------------
Filename = l0124326.dbg
See the following error:
         Entering WSH_USA_CATEGORIES_PVT.CHANGE_SETS (WSHUSACB.pls 115.67.11510.3) (11/11/2014 10:02:43 AM)
          P_SOURCE_CODE ==> OE
          P_WMS_FLAG ==> N
          X_UPDATE_ALLOWED ==> Y
          l_process_flag in Change_Sets is  ==> F
          Entering WSH_SHIPPING_PARAMS_PVT.GET (WSHSPRMB.pls 115.23.11510.5) (11/11/2014 10:02:43 AM)
            P_ORGANIZATION_ID ==> 2758
            Entering WSH_UTIL_CORE.GET_ORG_NAME (WSHUTCOB.pls 115.120.11510.16) (11/11/2014 10:02:43 AM)
              P_ORGANIZATION_ID ==> 2758
              ORGANIZATION_NAME ==> 004 - Norcross GA
            Exiting WSH_UTIL_CORE.GET_ORG_NAME (11/11/2014 10:02:44 AM,  .26 seconds)

            ERROR:  ==> Shipping parameters have not been defined for shipping organization 004 - Norcross GA.
            NO_DATA_FOUND exception has occured.

          Exiting WSH_SHIPPING_PARAMS_PVT.GET - EXCEPTION:NO_DATA_FOUND (11/11/2014 10:02:44 AM,  .48 seconds)
          Entering WSH_UTIL_CORE.ADD_MESSAGE (WSHUTCOB.pls 115.120.11510.16) (11/11/2014 10:02:44 AM)
            P_MESSAGE_TYPE ==> E
            P_MODULE_NAME ==> wsh.plsql.WSH_USA_CATEGORIES_PVT.CHANGE_SETS
            E:




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Via the Order Management Super User Responsibility.
2. Navigate: Orders, Returns > Sales Orders
3. Select Order Line: 11.1 on ISO: 3424372 > Actions > Cancel

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cancel the particular Lines on these older ISOs.

Cause

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