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Participant Enrollment Descriptive Flexfield (DFF) Segment Blanked Out From Self-Service Benefits Enrollments (Doc ID 1943980.1)

Last updated on APRIL 10, 2018

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Have a DFF called "HSA Account Exists?" defined on BEN_PRTT_ENRT_RSLT_F table. This field captures "Yes" for employees who have HSA account with bank. When a life event occurs & employee go through self-service benefits and makes a change to HSA contribution amount, the value in the DFF is getting blanked out.

Note - This does not happen when enrollment is made from professional form.
 

EXPECTED BEHAVIOR
-----------------------
Expect the Participant Enrollment DFF segment not blanked Out from Self-Service benefits enrollments.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start a LE and access SSBEN to change the HSA amount.
2. Check in enrollment results and the DFF is blanked out.

Cause

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In this Document
Symptoms
Cause
Solution
References


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