When Bringing Up The EBS Apps Login Page, A Blank Page Is Returned (Doc ID 1943995.1)

Last updated on APRIL 12, 2016

Applies to:

Oracle Applications Technology Stack - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.

Symptoms

When bringing up the Application login page, a blank page is returned. The log for the oacore server shows:

Caused By: java.lang.Exception: java.lang.RuntimeException: Unable to create user session. Please contact your System Administrator.
       at _pages.__appslocallogin._jspService(__appslocallogin.java:288)
       at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
       at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
       at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
       at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
       at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
       at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
       at oracle.apps.fnd.security.WLFilter.doFilter(WLFilter.java:213)

Cause

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