"You Are Not Authorized To Release This Hold" (Doc ID 1944285.1)

Last updated on JUNE 29, 2017

Applies to:

Oracle Order Management - Version 11.5.10.1 to 12.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

When a new Collections Agent is attempting to release a Hold, the following error occurs.

ERROR
"You are not authorized to release this hold"


STEPS
1. Via the new Collections Agent Responsibility.
2. Navigate: Orders, Returns > Sales Orders.
3. Go to Actions > Release Holds.

Cause

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