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OCO: NullPointerException error when accessing the application (Doc ID 1944781.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Customers Online - Version 12.0 to 12.2 [Release 12 to 12.2]
Information in this document applies to any platform.

Symptoms

Issues using the Oracle Customer Online Super User responsibility : Customer Tab

Attempting to use the seeded responsibility "Oracle Customer Online Super User" responsibility, an HTML error occurs.

ERROR
-----------------------
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
  at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
  at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:620)
  at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
  at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1182)
  at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
  at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:976)
  at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:943)
  at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:663)
  at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
  at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
  at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java

Changes

 Upgrade to release 12 or above

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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