Asset Hierarchy Description and Formatting Issues (Doc ID 1945004.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Asset Hierarchy Description is not displaying even though profile option 'EAM: Asset hierarchy description length' is set to 50 at the site level.
This was working correctly a year ago. Then asset hierarchy description is no longer displayed.
Patch 17865079:R12.EAM.B fixed the same issue in Release 12.1.3.
The same fix is needed for 12.2.3.


EXPECTED BEHAVIOR

The asset hierarchy description should be displayed.


STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Navigation: Asset Tab -> Query an Asset > Select Asset > Click on View > Select Hierarchy
3. Expect Asset Description to be displayed next to the Asset Number.
4. The Asset number is the only information.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms