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Send Dunning Options Failed for Pre-Delinquent Notices in the Strategy Tab (Doc ID 1945006.1)

Last updated on APRIL 04, 2025

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When processing strategies for pre-delinquent customers, and trying to use the 'Send Dunning' button for a completed work item, the following error is shown on the screen and the letter is not sent

APP-IEX-240253: Your correspondence request has failed

Steps to Reproduce:
Responsibility: Collections Agent
Navigation: Collections
Assign a strategy to a pre-delinquent customer, and try to use the 'Send Dunning' button on the strategy tab for a work item

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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