Send Dunning Options Failed for Pre-Delinquent Notices in the Strategy Tab
(Doc ID 1945006.1)
Last updated on AUGUST 03, 2017
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
When processing strategies for pre-delinquent customers, and trying to use the 'Send Dunning' button for a completed work item, the following error is shown on the screen and the letter is not sent
APP-IEX-240253: Your correspondence request has failed
Steps to Reproduce:
Responsibility: Collections Agent
Assign a strategy to a pre-delinquent customer, and try to use the 'Send Dunning' button on the strategy tab for a work item
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!