Send Dunning Options Failed for Pre-Delinquent Notices in the Strategy Tab (Doc ID 1945006.1)

Last updated on AUGUST 03, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When processing strategies for pre-delinquent customers, and trying to use the 'Send Dunning' button for a completed work item, the following error is shown on the screen and the letter is not sent

APP-IEX-240253: Your correspondence request has failed

Steps to Reproduce:
Responsibility
: Collections Agent
Navigation
: Collections
Assign a strategy to a pre-delinquent customer, and try to use the 'Send Dunning' button on the strategy tab for a work item

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms