Approval Hierarchy Issue For Purchase Requisition (Doc ID 1945049.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle iProcurement - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

After Information Request is entered by an Approver using the Approval Management Engine (AME), if the requestor amends the requisition without answering to the Information Request, then the Information requester is not displayed in the approval sequence, when requestor submits the requisition again.

The approver group of the Information requestor is displayed correctly in the approval diagram.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
A. Requestor Creates a requisition

B. Two rules apply and the approval list is composed of 2 approver groups

Sequence Approver Action Action Date Notes
1 Requestor Stock, Ms. Pat Submitted 08/09/2014 17:08
2 Approver 1 (approver group 1) Pending
3 Approver 2 (approver group 1) Pending
4 Approver 3 (approver group 2)

C. Approver 1  approves the requisition
Sequence Approver Action Action Date Notes
1 Requestor Submitted 08/09/2014 17:08
2 Approver 1 (approver group 1) Approved 08/09/2014 17:09
3 Approver 2  (approver group 1) No action taken 08/09/2014 17:09 Requisition has been approved by other approver
4 Approver 3  (approver group 2) Pending

D. Approver 3 requests information to Requestor

E. Requestor does not answer to the Information Requests but decides to change the requisition.
Requestor modifies the charge account and submit the requisition for approval again and the the approval sequence becomes :

Sequence Approver Action Action Date Notes
1 Requestor  Submitted 08/09/2014 17:08
2 Approver 1  (approver group 1) Approved 08/09/2014 17:09
3 Approver 2  (approver group 1) No action taken 08/09/2014 17:09 Requisition has been approved by other approver
4 Approver 3  (approver group 2) Information Requested 08/09/2014 17:11 test after information provided
5 Requestor  No action taken 08/09/2014 17:12
6 Requestor  Withdrawn 08/09/2014 17:12
7 Requestor  Submitted 08/09/2014 17:14
8 Approver 1  (approver group 1) Pending
9 Approver 2  (approver group 1) Pending

-->Approver 3 does not appear in the list at this moment, even if in the approval diagram, we can see his approver group (approver group 2)

F.  Approver 1 approves the requisition
-->Approver 3 reappears in the list (he was displayed before).
Sequence Approver                      Action                         Action Date            Notes
10 Approver 3  (approver group 2) Pending
9 Approver 2   (approver group 1)  No action taken           08/09/2014 17:19 Requisition has been approved by other approver
8 Approver 1   (approver group 1) Approved                    08/09/2014 17:19
7 Requestor                               Submitted                   08/09/2014 17:14
6 Requestor                               Withdrawn                   08/09/2014 17:12
5 Requestor                               No action taken            08/09/2014 17:12
4 Approver 3  (approver group 2) Information Requested  08/09/2014 17:11 test after information provided
3 Approver 2 (approver group 1)  No action taken             08/09/2014 17:09 Requisition has been approved by other approver
2 Approver 1 (approver group 1)  Approved                      08/09/2014 17:09
1 Requestor                              Submitted                     08/09/2014 17:08


Cause

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