Field Service Error: "APP-JTF-210604 Program error: An unexpected error occurred in jtf_grid.populate" When Opening Dispatch Center (Doc ID 1945284.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

After applying:
Patch 19625361:R12.CS.B - 12.1.3 BUG FIXES FOR CS:OCT'14 RUP.
or
Patch 19464554:R12.CS.B 12.1.3:BUG FIXES FOR CS:SEP'14 RUP PATCH

the following error occurs when opening the dispatch center:

APP-JTF-210604: Program error: Please inform your system administrator or

support representative that

jtf_grid.populate package reports error:

An unexpected error occurred in jtf_grid.populate

grid:
datasource

The following information is available

The error is most likely in the form or the metadata definition. Please check the following alert for the error code

--------

The error stack is (first 1000 bytes):

ORA-00904: "FOLLOW_UP_TASK": invalid identifier
ORA-06512: at "APPS.JTF_GRIDDB", line 837
ORA-06512: at "APPS.JTF_GRIDDB", line 878

 

Cause

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