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Field Service Error: "APP-JTF-210604 Program error: An unexpected error occurred in jtf_grid.populate" When Opening Dispatch Center (Doc ID 1945284.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


After applying:
Patch 19625361:R12.CS.B - 12.1.3 BUG FIXES FOR CS:OCT'14 RUP.
Patch 19464554:R12.CS.B 12.1.3:BUG FIXES FOR CS:SEP'14 RUP PATCH

the following error occurs when opening the dispatch center:

APP-JTF-210604: Program error: Please inform your system administrator or

support representative that

jtf_grid.populate package reports error:

An unexpected error occurred in jtf_grid.populate


The following information is available

The error is most likely in the form or the metadata definition. Please check the following alert for the error code


The error stack is (first 1000 bytes):

ORA-00904: "FOLLOW_UP_TASK": invalid identifier
ORA-06512: at "APPS.JTF_GRIDDB", line 837
ORA-06512: at "APPS.JTF_GRIDDB", line 878



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