Field Service Error: "APP-JTF-210604 Program error: An unexpected error occurred in jtf_grid.populate" When Opening Dispatch Center
(Doc ID 1945284.1)
Last updated on JULY 14, 2020
Applies to:Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Patch 19625361:R12.CS.B - 12.1.3 BUG FIXES FOR CS:OCT'14 RUP.
Patch 19464554:R12.CS.B 12.1.3:BUG FIXES FOR CS:SEP'14 RUP PATCH
the following error occurs when opening the dispatch center:
APP-JTF-210604: Program error: Please inform your system administrator or
support representative that
jtf_grid.populate package reports error:
An unexpected error occurred in jtf_grid.populate
The following information is available
The error is most likely in the form or the metadata definition. Please check the following alert for the error code
The error stack is (first 1000 bytes):
ORA-00904: "FOLLOW_UP_TASK": invalid identifier
ORA-06512: at "APPS.JTF_GRIDDB", line 837
ORA-06512: at "APPS.JTF_GRIDDB", line 878
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