Workflow Email Approvals Fail With: SMTPAddressFailedException: 550 SMTP AUTH is required for message submission on port (Doc ID 1945402.1)

Last updated on MAY 03, 2017

Applies to:

Oracle Workflow - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On Oracle Applications 12.1.3 version, Workflow Mailer,
all email approvals FAILED on SENT with:

FAILED STATUS in WF_NOTIFICATIONS


In the workflow mailer log, the following error is found:

SVC-GSM-WFMLRSVC-45929-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.send(Message)]:Problem encountered when sending to {[["Manuel, xxxx" ]]} ->
javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
class com.sun.mail.smtp.SMTPAddressFailedException: 550 SMTP AUTH is required for message submission on port 587
...

[Nov 5, 2014 10:31:32 AM WIT]:1415158292617:-1:-1:host.domain.com:10.10.10.10:-1:-1:1:20000:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:1687053651:18145:1414981575398:5:EXCEPTION:[SVC-GSM-WFMLRSVC-45929-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.sendMessages(String)]:Updating notification {7198} status {FAILED} {WFMLRSND_FAILED_UNDELIVERABLE} {{ARDY}}


Expected Behavior
All mail approval SENT successfully.
User can receive MAIL Approval successfully

The issue has the following business impact:
Due to this issue, users cannot receive email Approvals successfully.

Cause

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