Receipts Workbench Issue: Add/Update Comments on Receipt Header or Application Level Unapplies and Reapplies the Payment (Doc ID 1945737.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Symptoms

You are attempting to update the Customer Reference/Comments fields in the Receipt Header or Application form, and find it Unapplied and Reapplied the receipt again, which creates the activity information.

The activity screen should only show one line, with a corresponding update in the form.

Steps to Reproduce:
STEP 1:
Responsibility:  Receivables
Navigation:  Transactions > Transactions
Create a Transaction (Invoice)

STEP 2:
Responsibility:  Receivables
Navigation:  Receipts > Receipts
Create a Receipt
Apply to the Transaction created in Step 1

STEP 3:
Navigate to AR Transaction Activity
Its shows only one line in activity with class Payment.
Navigate to AR Receipt Screen
Query AR receipt created in 2nd Step
Add comment at Receipt Header level

STEP 4:
Navigate to AR Transaction Activity
Its shows only 3 line in activity with class Payment.
2nd line reverse the 1st line created during 2nd step
3rd line got created due to Comment has been added to receipt in 3rd step

STEP 5:
Navigate to AR Receipt Screen
Query AR receipt created in 2nd Step
Go to Application
Add comment at Receipt application level

STEP 6:
Navigate to AR Transaction Activity
It shows extra Unapply/Apply lines.

Cause

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