SR Extensible Attributes In Teleservice Do Not Align Correctly (Doc ID 1945894.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Product Hub - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Customer Support - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

 12.1.3

 

Customer reports that he has setup a multi row attribute group but the fields show up in the case management form in an unaligned way. This does not look correct when agents view the form

Cause

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