Field Service: Some Tasks Not Displayed On The Gantt In Dispatch Center (Doc ID 1945903.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Not all tasks (about 50% is estimated) are shown on the Dispatch Center Plan Board or Gantt chart. The tasks are assigned, and can be seen on the FS Wireless screens by the assignee. But the dispatcher cannot see them on the Gantt chart.

EXPECTED BEHAVIOR
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Expect all (assigned) tasks to be shown on the Gantt/Plan Board.

STEPS
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The issue can not be reproduced at will.

Cause

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