Unable to run the Payables Invoice Data Collection Diagnostic

(Doc ID 1946133.1)

Last updated on MARCH 16, 2017

Applies to:

Oracle E-Business Suite Diagnostics - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Payables

When attempting to run the Invoice Data Collection diagnostic (APList),
the following error occurs.

ERROR
-----------------------
ERROR - ODX-0004: Running test:
TestBaseXML.setHeader Error getting xml file header info:
ODX-0006: ERROR in XMLEngine.getRootDir. $COMMON_TOP not found using System.getProperty("COMMON_TOP")
ACTION - If the XML file for this test was delivered by Oracle Support Services, contact the support representative for assistance

ERROR - ODX-0004: Running test: ODX-0006: ERROR in XMLEngine.getRootDir. $COMMON_TOP not found using System.getProperty("COMMON_TOP")
ACTION - If the XML file for this test was delivered by Oracle Support Services, contact the support representative for assistance

ERROR - Exception creating XMLReport: Caught in method "XMLEngine.execXMLTest" XMLTest not built
ACTION - If the XML file for this test was delivered by Oracle Support Services, contact the support representative for assistance



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Submit the Invoice Data collection diagnostic

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run the Invoice Data Collection diagnostic to assist with troubleshooting Payables application issues.

Cause

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