IEX: Strategy Management Allocating Work Items To All Resources In A Group Having Work Items With Pre-Wait Only. (Doc ID 1946297.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

IEX: Strategy Management does not assigned automatic workitems equal amongst all resources in a group.

You defined your strategies with work items having pre-wait time.

Your resource group has resources with no skills assigned. It is expected that the work items are allocated equally amongst the group members, but the program assigns all of them to one single collector.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms