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AME FYI Notification, Request For Information: Questions and Answers Do Not Display in Action History or Answer Notification (Doc ID 1946746.1)

Last updated on JULY 18, 2022

Applies to:

Oracle Purchasing - Version 12.1.3 to 12.2.11 [Release 12.1 to 12.2]
Information in this document applies to any platform.


When requesting information from an Approval Management Engine (AME) For Your Information (FYI) notification, the questions and responses / answers do not display in the Requisition Action History nor in the Answer notification.

The issue can be reproduced at will with the following steps:

1.  From the AME Business Analyst Responsibility
2.  Define two rules:
a.  Requires approval from Employee B
b.  Post Chain of Authority Rule with category 'For You Information'
-->Employee C is notified only
3.  A creates and submits requisition
4.  B approves the requisition
5.  C receives the FYI notification and enters an Information Request to A
6.  A receives the notification with the question and answer to C
7.  C receives the answer but the details are not displayed in the action history or the answer notification




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