Error When Submitting Charges From Agent Dashboard: ORA-01407: cannot update ("CS"."CS_COST_DETAILS"."LAST_UPDATED_BY") to NULL
(Doc ID 1946752.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.
On 12.2.3 version, Customer Support Specialist
Unable to submit Charges for a service request from Agent Dashboard:
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.
ORA-01407: cannot update ("CS"."CS_COST_DETAILS"."LAST_UPDATED_BY") to NULL
ORA-06512: at "APPS.CS_COST_DETAILS_PKG", line 273
ORA-06512: at line 1
- Login via Customer Support Specialist
- Create/Find SR.
- Open Charges page for the SR
- Create an estimate line for a service activity code that has the Costing flag enabled.
- Copy the estimate line to Actuals
- Submit the Actual charge line
=> Error is received.
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