Mailer SMTP Authentication Fails with Shared Mail Box Account

(Doc ID 1946771.1)

Last updated on AUGUST 08, 2016

Applies to:

Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.


When trying to start the mailer with outbound user xxxxx\yyyyyy, the below error is received:

oracle.apps.fnd.cp.gsc.SvcComponentException: Validation failed for the following parameters -> {OUTBOUND_SERVER=Unable to connect to the mail account. Check the host, user name and password.}.


 The below patched have been applied on the environment:

1. 17618508    
2. 17704236    
3. 14676206    
4. 14474358    
5. 16559330    
6. 11688301
7. 15889703    
8. 15944739  
9. 16383560    
10. 14769705    
11. 12627470


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms