Invoice Getting Failed On Re-approval During Manual Approval (Doc ID 1946828.1)

Last updated on JULY 01, 2016

Applies to:

Oracle Transportation Management - Version 6.3.1 to 6.3.6 [Release 6.3]
Information in this document applies to any platform.

Symptoms

When attempting to approve one invoice twice almost simultaneously, the following error occurs.

"Invoice cannot be approved because its APPROVAL status is APPROVAL_APPROVED_MANUAL", but its status is changing to 'APPROVAL_FAILED'.

The issue can be reproduced at will with the following steps:
1. Create a matched invoice
2. Open 2 screens for invoice approval
3. Approve the invoice from both of the screens almost simultaneously

The error message appears and the invoice status is changed to 'APPROVAL_FAILED'.


Cause

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