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Comprehensive Causes and Solutions to Error - HZ_Parties Cannot Be Locked As It Has Been Updated By Another User (Doc ID 1947003.1)

Last updated on AUGUST 22, 2018

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

You are attempting to modify organization name and receive the following error:

ERROR
-----------------------
This record in table HZ_PARTIES cannot be locked as it has been updated by another user


Steps to Reproduce:
Responsibility: Receivables
Navigation:  Customers > Customers
1. Query the customer
2. Double click the account name. then the page prompt that you can modified the organization name.
3. Modify the name to any value.
4. System prompt the error message:  "This record in table HZ_PARTIES cannot be locked as it had been updated by another user".

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 5.  Post Patch Solution Steps
 a. Invalid Values, Such as Trailing and Leading Spaces in the HZ Tables
 b. Incorrect/Missing Data within the HZ Tables
 c. Workarounds: Updating party record via alternative methods
 Still Have Questions?
References


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