Responsibility Mapping To SR Type Not Working In MFS Wireless SR Type LOV (Doc ID 1947034.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Wireless/WAP

ACTUAL BEHAVIOR
---------------
When creating a new SR in FS Wireless, the SR Type LOV does not correspond to the mapping of the responsibility to SR Type

EXPECTED BEHAVIOR
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Expect that the SR Type LOV to correspond to the mapping of the responsibility to SR Type

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Field Service Wireless responsibility
2. Actions
3. Create Service Request
4. Open the SR Type LOV



Cause

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