Copy Line IntoExisting Contract Functionality Not Working (Doc ID 1947475.1)

Last updated on MARCH 31, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3, Copy Related

ACTUAL BEHAVIOR
Copy Contract functionality is not working as expected.
When selecting any part of the source contract on the left side pane and moving it to the right side pane and then clicking on the Create button, doesn't copy contract.
There are no error messaes. Just nothing happens when user click on the Create button.  However if checking the 'Copy Entire Contract' checkbox and then click on Create button then the copied contract gets created.

The copy functionality work fine in other instance which were not patched up to the level of Dev. Instance.

EXPECTED BEHAVIOR
Contract should be copied as per standard functionality.

STEPS TO REPRODUCE
1. Navigation: Launch Contracts / Flashlight / Enter contract Number / Search
2. Right Click on Result / Copy / Click on Contract Lines /
3. Click on the Right arrow button in the middle of the screen /
4. Click on 'Create' button. Nothing happens

Cause

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