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Receive an Error When Attempting to Make a Payment of an Invoice in iReceivables - Payment Process Failed. Please Contact System Administrator (Doc ID 1947591.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Customer logs in to iReceivable application, checkes for open invoices, select the invoice and clicks on Pay button to pay the invoice.

Enters the details and submits payment.

Application gives the following error.

Payment process failed. Please contact system administrator.

Debug log shows the error message:

get_doc_seq: SEQ : N
get_doc_seq: p_document_name :iReceivables Credit Card
get_doc_seq: p_application_id :222
get_doc_seq: p_sob_id :nnnn
get_doc_seq ()+
Create_cash_1: Receipt Number is null
x_return_status (E)
l_doc_seq_status (S)
Create_cash_1: *********DUMPING ALL THE VARIABLES ********
Create_cash_1: l_currency_code = USD
Create_cash_1: l_amount = 71.07
Create_cash_1: l_customer_id = nnnn
Create_cash_1: l_receipt_number =
Create_cash_1: l_receipt_date = 12-nov-14
Create_cash_1: l_gl_date = 12-nov-14
Create_cash_1: l_maturity_date = 12-nov-014
Create_cash_1: l_exchange_rate_type =
Create_cash_1: l_exchange_rate =
Create_cash_1: l_exchange_rate_date =
Create_cash_1: l_override_remit_account_flag = Y
Create_cash_1: l_remit_bank_acct_use_id = nnnn
Create_cash_1: l_payment_trxn_extension_id = nnnn
Create_cash_1: l_customer_site_use_id = nnnn
Create_cash_1: l_factor_discount_amount =
Create_cash_1: l_deposit_date = 12-nov-14
Create_cash_1: l_receipt_method_id = nnnn
Create_cash_1: l_doc_sequence_value =
Create_cash_1: l_legal_entity_id = nnnn
Create_cash_1: x_return_status : E
Create_cash_1: l_doc_seq_status : S
Create_cash_1: Error(s) occurred. Rolling back and setting status to ERROR
p_receipt_currency_code:
OIRp_receipt_currency_code:
Create Cash - Rerturn status - E
Create Cash - Message Count - 1
Create Cash - Message Data - Please enter a receipt number.
Create Cash - CR Id -
X_RETURN_STATUS=>E
X_MSG_COUNT=>1
create receipt --> Ereceipt id -->
X_RETURN_STATUS=>E
Done with receipt creation ....
Return Status: E
Cash Receipt Id:
Bank Account Id: nnnn
Begin+
In debug mode, log we have entered this procedure
Update into OIR_PAYMENT_AUDIT


nnnn => could be a number

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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