Receive an Error When Attempting to Make a Payment of an Invoice in iReceivables - Payment Process Failed. Please Contact System Administrator

(Doc ID 1947591.1)

Last updated on JANUARY 01, 2018

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.


Customer logs in to iReceivable application, checkes for open invoices, select the invoice and clicks on Pay button to pay the invoice.

Enters the details and submits payment.

Application gives the following error.

Payment process failed. Please contact system administrator.

Debug log shows the error message:

get_doc_seq: SEQ : N
get_doc_seq: p_document_name :iReceivables Credit Card
get_doc_seq: p_application_id :222
get_doc_seq: p_sob_id :2022
get_doc_seq ()+
Create_cash_1: Receipt Number is null
x_return_status (E)
l_doc_seq_status (S)
Create_cash_1: *********DUMPING ALL THE VARIABLES ********
Create_cash_1: l_currency_code = USD
Create_cash_1: l_amount = 71.07
Create_cash_1: l_customer_id = 2785
Create_cash_1: l_receipt_number =
Create_cash_1: l_receipt_date = 12-nov-14
Create_cash_1: l_gl_date = 12-nov-14
Create_cash_1: l_maturity_date = 12-nov-014
Create_cash_1: l_exchange_rate_type =
Create_cash_1: l_exchange_rate =
Create_cash_1: l_exchange_rate_date =
Create_cash_1: l_override_remit_account_flag = Y
Create_cash_1: l_remit_bank_acct_use_id = 10005
Create_cash_1: l_payment_trxn_extension_id = 1269
Create_cash_1: l_customer_site_use_id = 2850
Create_cash_1: l_factor_discount_amount =
Create_cash_1: l_deposit_date = 12-nov-14
Create_cash_1: l_receipt_method_id = 1006
Create_cash_1: l_doc_sequence_value =
Create_cash_1: l_legal_entity_id = 23278
Create_cash_1: x_return_status : E
Create_cash_1: l_doc_seq_status : S
Create_cash_1: Error(s) occurred. Rolling back and setting status to ERROR
Create Cash - Rerturn status - E
Create Cash - Message Count - 1
Create Cash - Message Data - Please enter a receipt number.
Create Cash - CR Id -
create receipt --> Ereceipt id -->
Done with receipt creation ....
Return Status: E
Cash Receipt Id:
Bank Account Id: 12049
In debug mode, log we have entered this procedure


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