Field Service: Debrief Line Not Creating Automatically And No Default Labor Start Although Setup Has Been Done (Doc ID 1948112.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.2.1 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.

Symptoms

Actual Behaviour

Debriefing: No Default Labor start and no automatically created debrief line when the Task status is changed - even though all the required setup steps have been carried out.


Expected Behaviour

Expect the debrief to automatically update when the status is changed

Steps To Reproduce

  1. Perform the required setups to auto populate the debrief line on change of Task status.
  2. Change the Task status
  3. Debrief is not created as expected.

 

Cause

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