ATO Model stuck at Create Configuration - Eligible after upgrade To 12.1.3 (Doc ID 1948251.1)

Last updated on SEPTEMBER 09, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
---------------

After Upgrade to 12.1.3, it is not possible to progress a Model ATO Item. At progress order action, workflow shows "Create Configuration - Eligible" and click ok, but nothing happens.

EXPECTED BEHAVIOR
-----------------------
Expect to be able to progress order.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Action> "Create Configuration - Eligible" and click ok, but nothing happens

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot progress the orders

Changes

 Upgrade from 11.5.10 to 12.1.3

Cause

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