Item Description is Defaulted from Master Level after Upgrade to R12 (Doc ID 1948583.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version

Actual Behavior:
Item description is defaulted from Master level after upgrade to R12.

The same contract in 11i, item description is defaulted from organization level, but upgrade to R12, item description has been changed, defaulted from master item.

Expected Behavior:
Item description should be same as 11i

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Open a service contract in R12.
2. Navigate to Lines -> Pricing /Products tab and check the description

Changes

 

Cause

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