Last updated on JUNE 09, 2017
Applies to:Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version
Item description is defaulted from Master level after upgrade to R12.
The same contract in 11i, item description is defaulted from organization level, but upgrade to R12, item description has been changed, defaulted from master item.
Item description should be same as 11i
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Open a service contract in R12.
2. Navigate to Lines -> Pricing /Products tab and check the description
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