iSupport Home Page: Service Request Bin More Link Does Not Show Anymore SR's For Multi Party Users (Doc ID 1949171.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle iSupport - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Homepage

ACTUAL BEHAVIOR
---------------
iSupport Home Page More link does not work for Multi Party Views on Switching Parties.

iSupport Homepage's More link to view next rows of SRs for a multiparty user works fine, if the view is created for the same customer and set as the Homepage default view.

If we create the view (View V1) with a party (Party A) and then Switch Party (to Party B), set the View V1 as default Home Page of Party B.

The Home page looks okay, but if when clicking on the "More" link to view more SRs (on the next page), the view does not return anything.


EXPECTED BEHAVIOR
-----------------------
View created under Party B and set as default for Party A should work

STEPS
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The issue can be reproduced at will with the following steps:
1. Isupport user with 2 parties assigned.
2. Switch to Party B
3. Create view V
4. Switch to Party A
5. Set view V as default homepage view for party A
6. Go to Home page
7. View is used on Home page
8. Clicking on More: no further results displayed.


Cause

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