Oracle iSupport - Orders Are Not Getting Displayed

(Doc ID 1949552.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Order

When attempting to search for an order of a customer in iSupport the following error occurs.


'Your search has retrieved no records'

Steps to Replicate

The issue can be reproduced at will with the following steps:

1. Create an order with a customer in Sales Order Form.
2. Login as that customer in the iSupport
3. Click on View Orders and try to search for the order.

The error occurs.


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