Oracle iSupport - Orders Are Not Getting Displayed
(Doc ID 1949552.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to search for an order of a customer in iSupport the following error occurs.
'Your search has retrieved no records'
Steps to Replicate
The issue can be reproduced at will with the following steps:
1. Create an order with a customer in Sales Order Form.
2. Login as that customer in the iSupport
3. Click on View Orders and try to search for the order.
The error occurs.
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In this Document