Oracle iSupport - Orders Are Not Getting Displayed (Doc ID 1949552.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Order

When attempting to search for an order of a customer in iSupport the following error occurs.

Error

'Your search has retrieved no records'

Steps to Replicate

The issue can be reproduced at will with the following steps:

1. Create an order with a customer in Sales Order Form.
2. Login as that customer in the iSupport
3. Click on View Orders and try to search for the order.

The error occurs.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms