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Unable To Tab Out Of "Start Serial Number" Field In Shipping Transaction Form For Internal Sales Orders (Doc ID 1949563.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

In Shipping Transaction form after querying delivery detail and selecting Serial Numbers form from Tools menu. are unable to enter Serial numbers for delivery details against an Internal Sales Order.
The serial numbers are displayed in the LOV "Start Serial Number",  but user is then unable to tab out of the first field "Start Serial Number" and cannot select "End Serial Number" . "End Serial Number" field is greyed out.


ERROR
-------------------------

Error Raised in Form:

Cannot find any information for the given organization
Cause: No information can be found in inventory parameters tables for the given organization
Action: Please give the organization ID or the existence of information about the organization

Debug log contains below exception
ERROR
[20-AUG-14 16:02:17] INV_TRX_MGR: .. Invalid OrgId, No rows returned !!!
[20-AUG-14 16:02:17] INV_TRX_MGR: **Ex: Invalid Org..
[20-AUG-14 16:02:17] INV_TRX_MGR: came to the exception localCounter=0 endSer[0]=null Qty[0]=0
[20-AUG-14 16:02:17] INV_TRX_MGR: **Ex:
[20-AUG-14 16:02:17] INV_TRX_MGR: **Ex in validateSerialNumbers:oracle.apps.inv.transaction.utilities.InvTrxException
[20-AUG-14 16:02:18] VALIDATE_SERIALS: About to call VALIDATE_SERIALSJ


 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Responsibility : Oracle Order Management Super User
2. Navigate to Shipping >Transactions > Tools >
3. Enter serial number in Start Serial Number field and try to tab out
4. Error is raised

Cause

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In this Document
Symptoms
Cause
Solution
References


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