My Oracle Support Banner

Unable to setup Item Orderability Rules By Region (Doc ID 1949579.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Item Usage

ACTUAL BEHAVIOR
---------------
Find Item Orderability rules based on Regions rule does not prevent item from being ordered.
User is able to save and book the order.

EXPECTED BEHAVIOR
-----------------------
Expect when the order is entered for a customer which region does meet the Region rule, it should error out.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup Regions and Zones for Country: CA and US
2. Setup Item Orderability with Regions Rule level, referencing CA and US regions.
3. Enter a new order
Address is associated with country of Taiwan
4. Enter order line for item: 2200-37166-0
5. Save and book the order.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.