Service Request Tab:ORA-06502: PL/SQL: numeric or value error: character string buffer too small in package OKS_ENTITLEMENTS_PUB While Selecting Service Request Type in Arabic Language Session (Doc ID 1949671.1)

Last updated on MAY 04, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Tab

ORA-06502 error while selecting service request type in contact center form

get the following error .In english session no errors
 

ERROR
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 " ORA-06502: PL/SQL: خطأ رقمي أو قيمة: character string buffer too small في الحزمة OKS_ENTITLEMENTS_PUB"

Translation in English..

"ORA-06502: PL/SQL: numeric or value error: character string buffer too small in package OKS_ENTITLEMENTS_PUB"




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Contact Center in Arabic language session
2. Create new Service Request (SR)
3. Select SR Type



Cause

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