Ship To Address Not Available In iSupport Pages For An Internal Customer

(Doc ID 1950021.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


From the Identify Problem page and Problem Details page, there are no addresses returned when looking for a Contact's Ship To Address.
The Contact's Incident Address returns addresses, but not the Ship To Address. The Ship To Addresses for a Contact are only returned on the Contact Information page.

EXPECTED BEHAVIOR
-----------------------
Expect the Contact Ship To address return values on the Identify Problem and Problem Details pages not just Contact Information page.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enable the Contact Incident Address and Ship To Address fields
2. Create a Service Request
3. Try to populate the Ship To Address field from the Identify Problem and Problem Details pages.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms