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Trying to Deny Certifications, Errors: APP-BEN-91453: The coverage start date could not be determined (Doc ID 1950048.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP6 and later
Information in this document applies to any platform.

Symptoms

When attempting to save denying a certification for Spouse Supplemental Life Insurance, the following error occurs:

APP-BEN-91453: The coverage start date could not be determined.


Steps to Reproduce
The issue can be reproduced at will with the following steps:

1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query the employee in question.
3. Select Person Enrollment Action Items from the Desktop Activities drop down menu.
4. Mark the pending Certification as "Denied" and save.

Cause

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In this Document
Symptoms
Cause
Solution
References


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