Account-level Relationship Plan Message Not Displayed On Customer Support Specialist Service Requests. (Doc ID 1950096.1)

Last updated on AUGUST 24, 2015

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Relationship plan message text is not displayed when creating or accessing a Service Request  for an account that is set up with a relationship plan.
Party-level relationship plans are displayed.


 

Solution

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