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Field Service Wireless: Problem Code LOV Does Not Contain Correct Values (Doc ID 1950419.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3

In Field Service Wireless the Problem Code LOV does not show the correct values based on the mapping.
It is possible to choose from the complete list of Problem Codes when updating the SR in Mobile Field Service.

It was expected that only problem codes that are mapped to the item category would be available in the LOV.
This is how it works in the Create Service Request form.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open an SR in Field Service Wireless.
2. Update the problem code, choose a value that is not in the mapping table for that SR type.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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