iSupport: Download List of Products Fails After CPU Patch for Oct 2014

(Doc ID 1950583.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Installed Base - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.

Symptoms

On : 12.0.6 version, iSupport

The download of a list of products for an account to Excel fails after applying the 12.0.6 CPU Oct 2014 patch (19258575)

Error in application log file:
"JspServlet: unable to dispatch to requested page: Exception:java.lang.IllegalStateException: Writer already retrieved"



ERROR
-----------------------
JspServlet: unable to dispatch to requested page: Exception:java.lang.IllegalStateException: Writer already retrieved


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Download the product listing on the Accounts tab - Products

Changes

 Patch 19258575 12.0.6 CPU Oct 2014  was applied

Cause

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