Contract Coverage Start And End Date Are Different From Contract Header Start And End Date (Doc ID 1950630.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version, Find that there are a few issues with Entitlements & Coverages:
Contract coverage start and end date are different from contract header's start and end date

Or

Effective Dates in the Coverage form are not correct in a renewed contract.


Expected Behavior:
Coverage date should be same as contract line dates

Steps to Reproduce:
This is not usually Straight forward and just discovered thru Effects of the incorrect coverage.
Scenario include:

Renew the expired contract in R12
Copy Contract

Business Impact:

As a result Other modules linked to the coverage are affected Service Request with a Contract that should cover an Item Instance is not available as an Entitled Contract in the SR form.

Cause

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