Incorrect Dunning Letter Method Chosen when Single Stage Dunning = Yes and Dunning Plan has Multiple Methods (Doc ID 1950652.1)

Last updated on JANUARY 04, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR

Consider a Dunning plan with multiple Methods, say the first 3 levels have Method as "eMail" and the 4th level has Method as "Print".

When "IEX: Send Dunnings for Delinquent Customers" is run for the above Dunning Plan, with "Single Staged Dunning" = "Yes", the program sends Email even for 4th Dunning level.
However, when the "Single Staged Dunning" is set to "No", 4th dunning level gets printed as expected.


EXPECTED BEHAVIOR

If there are transactions matching the 4th Level, then the System should Print the dunning letter instead of Email.

STEPS
 
The issue can be reproduced at will with the following steps:
1. Define a Dunning plan with stages having both methods - Print and Email
2. Execute IEX: Send Dunnings with Single Staged Dunning = Yes
3. Observe that the system fails to pick up the required method based on the level.


Cause

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