12.2.3 Email Center - Embedded Images in an Email appear as a Red X (Doc ID 1950969.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Agent Console

ACTUAL BEHAVIOR
---------------

Email created with images and sent to email center.
Email appears ok when opened in Thunderbird, images are shown.
When email is opened in EMC Screens, the images show as Red X's.

EXPECTED BEHAVIOR
-----------------------
Images are shown correctly in EMC.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Send in email with images
Open email in EMC

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the images in EMC.

Cause

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