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12.2.3 Email Center - No Sort Order on the Classifications for an Email Account on the Supervisor/Agent Home Tabs. (Doc ID 1950980.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Agent Console

ACTUAL BEHAVIOR
---------------

Display Order for Classifications

Responsibility: Email Center Agent or Email Center Supervisor
Navigation: Home

There is no sort order on the classifications listed for an Account.

Requesting a alphanumerical sort order on IEM_ROUTE_CLASSIFICATIONS.NAME


EXPECTED BEHAVIOR
-----------------------

Classifications to be in order.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Responsibility: Email Center Agent or Email Center Supervisor
Navigation: Home

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Customer has a large number of classifications in Production, and these are randomly listed. This is having an impact on the Business, in the time it takes Agents to locate the Classification they need.

Cause

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In this Document
Symptoms
Cause
Solution
References


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