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Getting a 'Termination Process Failed' Error When Attempting to Terminate a Service Contract (Doc ID 1951023.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Find that attempting to Terminate a Service Contract produces the following error.

Error
Termination Process Failed

Steps
1. Using a Service Contracts responsibility, query the contract in the Search form.
2. Select the contract in the results and right click and select 'Terminate'.
3. Enter the Termination Date and Reason plus check the Full Credit checkbox.
4. Clicking on Terminate button leads to the indicated error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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