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Getting a 'Termination Process Failed' Error When Attempting to Terminate a Service Contract (Doc ID 1951023.1)

Last updated on AUGUST 12, 2021

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.


Find that attempting to Terminate a Service Contract produces the following error.

Termination Process Failed

1. Using a Service Contracts responsibility, query the contract in the Search form.
2. Select the contract in the results and right click and select 'Terminate'.
3. Enter the Termination Date and Reason plus check the Full Credit checkbox.
4. Clicking on Terminate button leads to the indicated error.


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