"Termination Process Failed." Error When Attempting to Terminate a Contract. (Doc ID 1951023.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version, Contracts Billing/Termination, Find that attempting to terminate a contract, using the start date for termination, pressing the Terminate button, there is a error with no further details.

Error:
Termination Process Failed

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. (R) Service Contract manager:  Query the contract.
2. When the contract displays in the results table,  Right click and select  Terminate.
3. Enter the Date and Reason plus Full Credit Checkbox. 

4. Clicking on Terminate (B) leads to the Error.

Cause

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