Error Setting Profile Class At Customer Address Level When Using Latin America Globalizations

(Doc ID 1951104.1)

Last updated on SEPTEMBER 28, 2017

Applies to:

Oracle Financials for the Americas - Version 12.1 to 12.1.3 [Release 12 to 12.1]
Oracle Receivables - Version 12.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

When attempting to query Customer in Brazil Globalization OU, the following error occurs.

ERROR
-----------------------
ID JL.BR.ARXMACPC.Additional Info for the flexfield segment Context Value does not exist in the value set $FLEX$.DF_CONTEXTS.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a new Profile Class in BR Globalization OU and setup BR Additional DFF for it.
2. Create a new customer via Customer UI in the same OU and assign the above profile class
3. Now query the customer created and go to Profile tab and the error appears.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Unable to update customer profile information because of this error message.

Cause

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