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Unable to Enter Service Details For Subscription Items in Sales Orders (Doc ID 1951159.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

NOTE: In the images below and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance). Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Find it is not possible to enter details on the Services tab for Subscription items on a Sales Order. The Start Date, and End Date are greyed out and not updatable.

The Action > Service Contract Details form is not available. Trying to access it gives the following error.

Error
Contract details form can be opened for service items only.

Steps
1. Place sales order, Select a Subscription Item. The Service Start Date and Service End Date are not getting enabled.
2. The Action > Service Contract Details is also not available.



Cause

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In this Document
Symptoms
Cause
Solution
References


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