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Unable to Enter Service Details For Subscription Type Item in Sales Order (Doc ID 1951159.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On 12.2 version, for Contract item type is Subscription, it is not possible to enter service details for Subscription type item in Sales Order.

Actual Behavior:
When trying to place sales order, the Service start date, and Service end date are not getting enabled and not updatable.
Also the Action-> Service contract details is not available.
Gives error "Contract details form can be opened for service items only"

Expected Behavior:
Expected to be able to enter the service start date , end date for the subscription item

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Place sales order, Select a previously set Subscription Item. The Service Start Date , Service End Date is not getting enabled.
2. Also the Action -> Service contract details is not available.
3. and Gives error APP-ONT-251170 "Contract details form can be opened for service items only"

Fig1:

 


Business Impact:
The issue has the following business impact:
Due to this issue, users cannot raise subscription contracts for this item.
 

Cause

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In this Document
Symptoms
Cause
Solution
References


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