Approvals are not processed due to Error Unable To Connect To Mail Store When Email Server Cluster Requires Maintenance (Doc ID 1951167.1)

Last updated on NOVEMBER 09, 2016

Applies to:

Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

IMAP services occasionally gets stuck with unable to connect to mail store error. The problem happens when there is a maintenance in the email server cluster (i.e if one of the email server in the cluster is bounced), the service will appear as if up. But the mailer fails to read from the IMAP inbox and there will be a accumulation of emails.

Changes

Email server cluster is implemented.

Cause

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