W2 Register Never Completed (Doc ID 1951243.1)

Last updated on AUGUST 03, 2015

Applies to:

Oracle HRMS (US) - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, US Payroll Year End

When attempting to submit the request set > W2 Register, it never completed.

ERROR
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No error message. The concurrent program never finishes, shows in processing mode


STEPS
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The issue can be reproduced at will with the following steps:
1. Submit Process and Reports > Single Request > Year End pre processor for the one Government Reporting Entity (GRE) customer
2. Navigate to Submit Process and Reports > Request Set > W2 Register.  Attempting to run the w2 request set but it never completes.



Cause

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