UWQ: Request Work Functionality returns no SRs when 'get work' is pressed (Doc ID 1951423.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Universal Work Queue - Version 12.1.3 to 12.0.3 [Release 12.1 to 12]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Work Distribution Framework

ACTUAL BEHAVIOR
---------------
UWQ Request Work Functionality isn't working as expected and when 'get work' is pressed 0 SR's appear

EXPECTED BEHAVIOR
-----------------------
The agent should be able to pull work when work is available

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. UWQ
2. Get work
3. No SR's assigned
4. Service Security is enabled

Changes

None

Cause

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