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Service Setup: Unable to Update Service Activity Code Due to Error "The record contains stale data." (Doc ID 1951491.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Unable to update Service Activity Code due to an error.

Error:

(X) Error

Unable to perform transaction on the record.
Cause: The record contains stale data. The record has been modified by another user.
Action: Cancel the transaction and re-query the record to get the new data

Re-querying the record results in the same error.

Steps:

(R) Depot Repair Super User
(N) Service Request > Charges > Service Activities

 - Create New Activity > Save
 - Re-query to Update > make change > Save
 => Get error.

 - The same error occurs with updating an existing code.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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