Service Setup: Unable to Update Service Activity Code Due to Error "The record contains stale data."
(Doc ID 1951491.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.
Unable to update Service Activity Code due to an error.
Unable to perform transaction on the record.
Cause: The record contains stale data. The record has been modified by another user.
Action: Cancel the transaction and re-query the record to get the new data
Re-querying the record results in the same error.
(R) Depot Repair Super User
(N) Service Request > Charges > Service Activities
- Create New Activity > Save
- Re-query to Update > make change > Save
=> Get error.
- The same error occurs with updating an existing code.
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