Receiving Error: Cust_Trx_Type_id is required for Invoice Interface. (Doc ID 1951706.1)

Last updated on MARCH 22, 2023

Applies to:

Symptoms

A sales order has been entered and shipped, yet will not invoice.
The sales order line status is Awaiting Invoice Interface - Incomplete Data.
The following processing error message occurs:

ERROR

STEPS

1. Responsibility: Order Management Super User
2. Navigation: Orders, Returns > Sales Orders
3. Enter and Book sales order
4. Navigation: Shipping > Release Sales Orders > Release Sales Orders
5. Pick release order
6. Navigation: Inventory > Move Orders > Transact Move Orders
7. Complete move transaction
8. Navigation: Shipping > Transactions
9. Ship sales order

This case can happen with Return Order [Reference or Non-Reference ] as well. For this, some sample steps are:

1. Order Management Super Users>Orders, Returns> Sales Order>
2.  Use Reference field to map to Sales Order.
3.  Select the  Book  button .
4.  Sales Order is approved and then items are successfully receipted in.
5. When attempt to progress RMA, you will get the following  error message:
 Cust_trx_type_id is required for Invoice Interface

Changes

Cause

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